Only four weeks ago we began looking for a customer relations and support specialist to join our support hero, Bill DeVille. We hadn’t have to look for too long: Jim Neumann is the new face here at DEVONtechnologies. He officially starts working for us next Monday but because he just loves helping people he enthusiastically jumped into the cold water right away — which means in this case: our user forum. You meet Jim there, when you write to support, as...