Archive for the troubleshooting Tag

Web Tip: Take Control of Permissions

When strange things happen on a Mac, like settings not being stored, license codes not being accepted, or DEVONthink databases behaving unexpectedly, file permissions could be the cause. UNIX permissions and Access Control Lists (ACLs) define what the logged-in user and the applications opened by her can do with items in the file system. If you want to learn more about permissions, have a look at Take Control’s new ebook Take Control of Permissions in Snow Leopard which explains this...

DEVONthink and Snow Leopard’s Mail.app (2)

Mac OS X 10.6.1 introduced a problem with new installations of DEVONthink Pro Office (see an earlier blog article here). We have fixed this for the next release but you can also work around it manually right away: Using the Finder, create the folder in your home > Library > Mail > Bundles. Quit Mail. In the Terminal (found in Applications > Utilities), type the following, then hit the Return key: defaults write com.apple.mail EnableBundles -bool YES In DEVONthink Pro...

If the contextual menu does not work …

If the contextual menu does not work in DEVONthink on your machine or the Action and Label pull-down menus in the toolbar don’t work, you should check if the ‘Babylon’ contextual menu plugin is installed. It seems that a recent update to it introduces an incompatibility to DEVONthink. See our FAQ for more information.

France, WWDC, and a disappearing inbox

I am freshly back from our vacation in Vias, France, and I have already dived the email flood that awaited me. It’s also WWDC week which will hopefully give us more insight into some burning hot stuff around Mac OS X 10.6. Some users have also reported that, why o’ ever, their global inbox suddenly disappeared with the latest public beta of DEVONthink. If this also happened to you, here’s how you can fix it.

Mac OS X 10.5.5 breaks email import

If you have already upgraded to Mac OS X 10.5.5 and tried to import email messages you may have already noticed that choosing the ‘Message > Add to DEVONthink Pro Office’ menu command in Apple Mail crashes the application. It seems that Apple has changed some internas that we use for our plugin. We’re already investigating this issue and we will publish a fix as soon as possible.

Tuesday Tip: Troubleshooting a defective database

Today’s operating and file systems are robust, but, still, they do fail. So, it can happen that also a DEVONthink database becomes defective for whatever reason. So, here are some tips on how to keep your database healthy: Run Tools > Verify & Repair regularly. Use Tools > Backup & Optimize from time to time to create a copy of the index files and to clean up internal structures. Make sure to set your backup options in Preferences > Backup to...

Tuesday Tip: Download folder location has gone bad

DEVONagent uses the default download folder location as defined by Safari on Mac OS X 10.5. However, especially when you have been using Mac OS X since it’s beginning, some old Internet Config preferences may override newer settings in Safari. So, you might have to delete DEVONagent’s preferences (com.devon-technologies.agent.plist) and/or the Internet Config preferences (com.apple.internetconfigpriv.plist), located in ~/Library/Preferences or /Library/Preferences. Afterwards DEVONagent should by default download to the folder ~/Downloads on Mac OS X 10.5, or to the folder ~/Desktop...

Tuesday Tip: File permissions

Sometimes, file permissions go bad and leave ‘locked’ or ‘used’ files behind. If this happens to your DEVONthink Pro database, the application will continue to claim that the database is in use. If you are savvy with file permissions, use either the Finder’s Info panel or the Terminal to correct them. Make sure to adjust the permissions of all files in the package. A trick that also seems to work in some cases is to duplicate the database in the Finder and...